Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Onyx Casino. Please read them carefully before creating an account, depositing funds or participating in any gambling activity.

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1. About these Terms

These Terms & Conditions, together with any other rules, notices or policies displayed on the Onyx Casino website, form the agreement between you and Onyx Casino regarding your use of the website and related services. By accessing the website, opening an account or using any service, you confirm that you have read, understood and accepted these Terms. If you do not agree with them, you must not use the website or services.

Contents

Onyx Casino may update these Terms from time to time. Changes may be made to reflect legal requirements, changes to the services, security needs or operational developments. The updated version will apply from the date it is published, unless a different commencement date is stated. You should review this page regularly. Continued use of the website after a change means that you accept the revised Terms.

These Terms are intended for players in Australia and must be read consistently with applicable Australian laws and regulations. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Eligibility and account registration

You must meet all applicable legal age and eligibility requirements before using Onyx Casino. You must not access or use the services if online gambling is unlawful for you in your location. It is your responsibility to check the laws that apply to you before registering or playing.

When creating an account, you must provide information that is accurate, complete and current. You must promptly update information if it changes. An account must be registered in your own name and may only be used by you. You must keep your login details private and take reasonable steps to prevent unauthorised access. You are responsible for activity carried out through your account unless you have notified Onyx Casino of a security concern as soon as reasonably possible.

You must not create an account using a false identity or another person’s details.
You must not open or operate accounts for another person.
You must not allow another person to use your account.
You must not maintain multiple accounts where this is not permitted by Onyx Casino.
You must not use the services for unlawful activity, fraud or money laundering.

2. Account checks, deposits and withdrawals

Onyx Casino may carry out identity, age, location, payment and safer gambling checks before or after an account is opened. You may be asked to provide documents or other information to verify your identity, source of funds or ownership of a payment method. These checks help protect players, prevent fraud and support compliance with applicable obligations.

If requested information is not provided, is incomplete, cannot be verified or raises a reasonable concern, Onyx Casino may restrict an account, delay a transaction, refuse a transaction or close the account, subject to applicable law. Information will be handled in accordance with the Privacy Policy.

Deposits

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds obtained unlawfully or use a payment method belonging to another person without proper authorisation. Onyx Casino may reject or reverse transactions where there is a security, compliance or payment concern.

You should only deposit money that you can afford to lose. Deposit options, minimums, maximums, processing requirements and any applicable fees may vary and will be shown during the relevant transaction or in the applicable service information. You should check the details before confirming a deposit.

Withdrawals

Withdrawal requests may be subject to account verification, checks on the source of funds and confirmation that any relevant wagering or promotional conditions have been met. Withdrawals will generally be returned using an appropriate method associated with your account, subject to available options and applicable payment rules.

Processing times can depend on verification, the selected payment provider, banking procedures and other factors outside Onyx Casino’s control. You are responsible for providing correct payment details. Onyx Casino may cancel or adjust a transaction where required by law, a payment provider or these Terms.

Account balance and errors

Funds credited to your account remain subject to these Terms. If a technical or administrative error results in an incorrect balance, Onyx Casino may correct the error. If you receive funds or winnings in error, you must notify Onyx Casino and must not withdraw or use those funds. Any disputed transaction should be reported promptly so it can be reviewed.

3. Games, wagers and promotions

Games available through Onyx Casino may be supplied or supported by third parties. Each game is subject to its displayed rules, instructions and features. You should read the rules for a game before placing a wager. A wager is normally accepted only when it is confirmed by the system. Wagers cannot generally be changed or cancelled after acceptance, except where required by law or where Onyx Casino determines that a technical or operational issue has occurred.

Game results are determined by the relevant game system or random outcome process. Results recorded in Onyx Casino’s systems will generally be treated as final, unless there is clear evidence of a technical error, malfunction or other issue requiring investigation. If a game is interrupted, Onyx Casino may review the relevant records and take reasonable action in accordance with the game rules and applicable law.

Promotions, bonuses, rewards and special offers may be subject to separate terms. Those terms may include eligibility requirements, expiry dates, wagering requirements, game restrictions, maximum or minimum values and withdrawal conditions. You should read the specific offer terms before participating. Where promotional terms conflict with these Terms, the specific promotional terms will apply to the extent of the conflict.

Only one person may use an offer unless its terms expressly state otherwise.
Promotional benefits must not be obtained through abuse, collusion or misleading conduct.
Onyx Casino may withdraw or amend an offer where permitted by law.
An offer may be withheld, cancelled or removed if eligibility or promotional conditions are not met.
Any suspected misuse of a promotion may be reviewed before related funds or benefits are released.

4. Responsible gambling, suspension and termination

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Set personal limits before you play and never gamble with money needed for essentials. Avoid gambling when affected by alcohol or other substances, and take regular breaks. If gambling stops being enjoyable or begins affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian gambling support service.

Onyx Casino may provide tools or processes that help you manage your gambling, such as deposit controls, activity information, time-outs or self-exclusion. Availability and operation may vary. Requests for limits or self-exclusion should be made through the relevant account or support process. A self-exclusion request is intended to prevent further gambling for the selected period, and you must not attempt to open or use another account during that period.

Onyx Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, responsible gambling, legal, regulatory, payment or operational reasons. This may include suspected fraud, identity concerns, unusual activity, a breach of these Terms, underage access or the use of an account by another person.

If an account is closed, you may be asked to complete verification before any eligible balance is returned. Onyx Casino may retain information where required for legal, compliance, dispute-resolution or security purposes. Closing an account does not remove obligations that arose before closure.

5. Website use, liability and support

You must use the website lawfully and responsibly. You must not interfere with its operation, introduce malicious code, attempt to gain unauthorised access, use automated tools without permission, copy website content for commercial purposes or engage in conduct that could harm Onyx Casino, other players or service providers.

The website and services may be unavailable or interrupted because of maintenance, technical faults, telecommunications issues, third-party services or events outside reasonable control. Onyx Casino will take reasonable steps to maintain the services but does not guarantee uninterrupted, error-free or continuous availability.

To the extent permitted by law, Onyx Casino is not responsible for losses caused by your failure to protect account details, inaccurate information supplied by you, unauthorised use resulting from your actions, interruptions outside reasonable control or your misuse of the website. Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law.

If you have a question, complaint or concern about your account, a transaction or these Terms, please use the support channel or contact process made available on the Onyx Casino website. Provide enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. Onyx Casino may request further details to investigate the issue and will handle the matter in accordance with applicable requirements.

These Terms should be read together with the Privacy Policy, Responsible Gambling information, game rules and any applicable promotion terms. By continuing to use Onyx Casino after reviewing these documents, you acknowledge that they govern your use of the services.