Privacy Policy

Information we may collect

When you visit the website, create or use an account, contact support or take part in gaming services, we may handle information that relates to you. The information collected depends on how you use the website and the services available to you. We seek to collect information that is reasonably necessary for the relevant purpose.

Contents

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and information you provide when opening or maintaining an account. We may also collect information needed to confirm that an account belongs to the person using it and that the person is permitted to access the services.

Verification and compliance information

To support identity checks, account security, responsible operation and anti-fraud processes, we may request verification documents or other information. These documents may contain identity, age, residential or financial information. We handle verification material carefully and limit its use to suitable operational, security and legal purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, gaming activity, payment methods, transaction amounts, account balances and related communications. Payment processing may also involve external payment providers. We do not necessarily receive or store all payment details, particularly where a payment provider processes information directly, but transaction records may still be retained for account administration, security, reporting and legal obligations.

Device, usage and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device details, language settings, approximate location, pages viewed, access times and interactions with the website. We may also use cookies, pixels or similar technologies to remember preferences, support essential functions, understand website performance and help protect the website from misuse.

How we use information

We may use personal information for the purposes below, depending on the circumstances and the services you use:

To create, administer and secure your account, including confirming your identity and helping you access the website.
To provide gaming, payment, customer support and other requested services.
To process deposits, withdrawals and other account transactions, and to maintain accurate account records.
To carry out verification, anti-fraud, anti-money-laundering, security and risk-management checks.
To monitor activity for suspicious, prohibited or harmful behaviour and to protect players, the website and our services.
To communicate with you about your account, transactions, service updates, security matters, support requests and changes to our terms or policies.
To understand how players use the website, troubleshoot technical issues, improve functionality and develop a more reliable user experience.
To send promotional or marketing communications where permitted and where you have provided consent or another valid preference. You can withdraw marketing consent at any time.
To meet applicable legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
To establish, exercise or defend legal rights, prevent misuse and respond to lawful requests or investigations.

We may combine information collected from your account, website activity, support interactions and transactions where this is reasonably necessary for the purposes described in this policy. We do not use personal information for unrelated purposes without an appropriate reason or, where required, your consent.

Sharing, security and retention

When information may be shared

We may share relevant information with service providers that help operate the website and provide services. These may include payment processors, identity and verification providers, technology and hosting providers, customer support tools, fraud-prevention services, professional advisers and other suppliers acting on our instructions. Information may also be shared where necessary to protect the website, investigate suspected misuse, meet a legal obligation, or respond to a valid request from an authorised body.

Service providers may handle information in Australia or another country, subject to appropriate safeguards and the requirements that apply to the relevant service. We aim to share only information that is reasonably needed for the relevant purpose. We do not treat your personal information as a product for unrelated third-party marketing.

Keeping information secure

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission and restricted access to sensitive records. No website, network or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account information.

How long information is kept

We keep information only for as long as it is reasonably necessary for the purposes described in this policy, including operating an account, providing support, resolving disputes, maintaining security and meeting legal or business requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or otherwise handle it in accordance with applicable requirements.

Your privacy choices and rights

Depending on your circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking us to correct information that is inaccurate or incomplete, requesting deletion of your information, and withdrawing consent to marketing communications. Some requests may be subject to identity checks, reasonable limitations or legal record-keeping requirements.

How to make a data request

To exercise your data rights, including requesting access, correction or deletion of your data, or withdrawing consent to marketing, contact us at support@onyxcasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to verify your identity before responding. This helps prevent personal information from being disclosed to the wrong person.

If you withdraw consent to marketing, we will update your preferences within a reasonable period. You may also use an unsubscribe option included in a promotional message where one is provided. Account, service and security communications may still be sent when they are necessary to operate your account or inform you about important matters.

Cookies and browser controls

Cookies are small files or similar technologies stored on your device. Some are necessary for core website functions, account sessions and security, while others help us remember preferences, analyse use or improve services. You can manage, restrict or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended or some preferences may not be remembered.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or information-handling practices. The current version will apply when it is published on the website. We encourage players to review this page periodically. Where a change is significant, we may provide additional notice through the website or by another suitable method.

If you have a privacy question, are concerned about how your information has been handled, or need help making a request, please contact support@onyxcasino.wtf. We will review your enquiry and respond in accordance with applicable requirements.

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