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Betting Rules

These Betting Rules explain the general conditions that apply when using betting and gaming services available through Onyx Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular product or promotion. By opening an account, placing a bet or using our services, you acknowledge that you have read and understood the rules that apply.

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General betting conditions

You must be legally permitted to use online gambling services in Australia and must meet any age, identity and location requirements that apply. You are responsible for providing accurate information when registering and for keeping your account details up to date. Onyx Casino may request information or documents to verify your identity, age, location, payment method or account activity. Betting or gaming access may be restricted until a requested verification process is completed.

Contents

An account must be used only by the registered account holder. You must keep your login details private and must not allow another person to access or operate your account. You should notify Onyx Casino promptly if you believe that your account has been accessed without permission, your password has been lost or your account details may have been compromised.

  • You must not create or use an account on behalf of another person.
  • You must not use another person's account, payment method or identity information.
  • You must not attempt to bypass account, location, age or responsible gambling controls.
  • You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
  • You must follow the specific rules, instructions and restrictions shown for the relevant betting product.

You are responsible for checking your selections, stake, odds, bet type and any other details before confirming a bet. A bet is generally treated as placed when it is accepted by the betting system and a confirmation is displayed or issued. An entry shown as pending, interrupted or unsuccessful should not be assumed to have been accepted. You should check your account history before trying to place the same bet again.

Onyx Casino may refuse, limit, suspend or cancel a bet where permitted by the applicable rules or law. This may include situations involving an obvious error, suspected fraud, technical failure, duplicate transaction, breach of these rules, an account restriction or circumstances outside reasonable control. If a bet is cancelled, the relevant stake will normally be handled in accordance with the applicable product rules and legal requirements.

Odds, stakes and bet acceptance

Odds, prices, markets and available bet types may change before a bet is accepted. The odds or price displayed at the time of confirmation will generally be the odds or price associated with the accepted bet, subject to the specific rules for that product. Displayed information may occasionally contain delays, omissions or errors. If a material or obvious error occurs, the bet may be reviewed and corrected or cancelled in accordance with the applicable rules.

Minimum and maximum stake limits may apply. Limits can differ according to the product, market, account, payment method, promotion or other relevant circumstances. Any applicable limit should be displayed before confirmation or described in the relevant product information. A bet must not be divided or repeated for the purpose of avoiding a stated limit or other account control.

Sports and event betting

For sports and event betting, the outcome is determined by the official result or settlement method stated in the relevant market rules. The rules may explain how postponed, abandoned, interrupted or rescheduled events are treated, as well as how player participation, venue changes, dead heats, ties and other unusual circumstances are handled. You should review those rules before placing a bet because different markets can have different settlement conditions.

Casino and game play

Casino and other games are governed by the rules displayed for the relevant game. These rules may cover the objective of the game, available wagers, winning combinations, bonus features, interruptions, incomplete rounds and settlement. Game results are determined by the game system and the rules that apply to that game. You should not place a wager unless you understand how the game works and how the result will be settled.

If a game is interrupted by a technical problem, the round may be reviewed. The outcome will be determined using the applicable game rules and available transaction records. You should not repeatedly refresh, close, reopen or otherwise interfere with a game while a round or transaction is processing, unless instructed to do so.

Results, settlement and account transactions

Bets are settled after the relevant result or game outcome is available and the applicable settlement rules have been applied. Settlement information may be updated if an official result is corrected, a market is reviewed or an error is identified. Where the rules require a particular official source or result, that source will be used to determine the outcome.

  1. Check the bet confirmation and account history after placing a bet.
  2. Review the result and settlement details when the event or game has concluded.
  3. Keep records of relevant confirmations, transaction references and account messages.
  4. Raise any apparent issue as soon as reasonably possible through the available support process.
  5. Do not rely on an unsettled balance as confirmation that a payment or result is final.

Deposits, withdrawals, refunds and other account transactions are subject to verification, payment provider requirements, applicable limits and the relevant account rules. A transaction may be delayed, declined, reversed or held for review where required for security, compliance, technical or responsible gambling reasons. You must use a payment method that belongs to you or that you are authorised to use.

Any balance, result or transaction displayed in the account should be checked carefully. If a technical or administrative error results in an incorrect credit, payment or balance, the error may be corrected. Amounts credited in error may be recovered or withheld where permitted by law. You should not knowingly use funds or winnings that you know, or reasonably suspect, have been credited incorrectly.

Taxes and other reporting obligations may apply to gambling activity depending on your circumstances. You are responsible for obtaining independent advice if you are unsure about any tax, financial or legal obligation. Onyx Casino does not provide personal financial, tax or legal advice.

Responsible gambling, complaints and rule changes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only wager what you can afford to lose, set a budget before you play and avoid gambling when you are upset, tired, affected by alcohol or under financial pressure. Never chase losses or borrow money to gamble. Information about account controls, breaks, self-exclusion and other responsible gambling tools is available through the responsible gambling information provided by Onyx Casino.

  • Set personal deposit, wagering or time limits where tools are available.
  • Take regular breaks and keep track of the time and money spent.
  • Stop playing if gambling is affecting your finances, relationships, work or wellbeing.
  • Seek independent support if you are concerned about your gambling.
  • Contact Onyx Casino promptly if you need help applying an account restriction.

If you believe a bet, result, account transaction or application of these rules has been handled incorrectly, first review the relevant confirmation and product rules, then raise the matter through the available support channel. Include enough information to help identify the account, transaction or bet, but do not send unnecessary sensitive information. A complaint may be reviewed using account records, transaction information, system logs and any other relevant evidence.

These rules may be updated from time to time to reflect changes to products, technology, legal requirements, risk controls or operational processes. The current version published on the website will apply to future activity from the time it takes effect, unless a different application is required by law. Rules specific to a market, game, promotion or transaction may also apply and should be read before use.

If there is an inconsistency between these general Betting Rules and a specific rule displayed for a product or market, the specific rule will generally apply to that product or market. If there is an inconsistency with mandatory Australian law or another applicable legal requirement, the law or requirement will prevail. By continuing to use Onyx Casino, you confirm that you accept the rules that apply to your activity.