Responsible Gaming

At Onyx Casino, gambling should be an enjoyable form of entertainment, not a way to make money or manage financial difficulties. Responsible gaming means understanding the risks, setting personal limits and making informed decisions before you play. Never gamble more than you can afford to lose, and take a break whenever gambling stops being enjoyable.

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Gamble for entertainment

Casino games are based on chance. Every result is independent, and previous wins or losses do not determine what will happen next. There is no guaranteed strategy for winning, and no system can change the underlying odds of a game. A win is never owed because you have lost, and a losing run is not proof that a win is due.

Contents

Before you start, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to the cost of another leisure activity. Once your budget or time has been used, finish your session. Do not add money simply because you have reached your planned limit.

Only gamble with money that is available after essential costs such as housing, food, bills and other financial commitments.
Set a spending limit before playing and avoid changing it during a session.
Set a time limit and take regular breaks away from the screen.
Do not gamble when you are upset, tired, stressed or affected by alcohol or medication.
Never borrow money, use credit intended for essentials or sell belongings to fund gambling.
Do not chase losses by increasing bets or continuing to play after your budget has been used.
Remember that gambling is not a reliable way to earn income or solve financial problems.

It can help to decide in advance what you will do if you win and what you will do if you lose. You may choose to withdraw some winnings, end a session at a fixed time or stop once a predetermined amount has been spent. Planning ahead can make it easier to follow your decisions when emotions are high.

Keep gambling separate from important financial responsibilities. Do not use money set aside for rent, mortgages, utilities, food, education, medical costs or dependants. If your financial circumstances change, reduce or stop gambling rather than attempting to recover lost funds through further play.

Tools for safer play

Onyx Casino may provide account and gaming controls designed to help you manage your play. The availability and operation of these tools can depend on the service, your account and applicable requirements. Review the options available in your account and choose settings that reflect your personal budget and circumstances.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. If available, choose a limit before you play and consider setting it below the maximum amount you could afford. A limit is most useful when it is realistic, fixed in advance and not changed in response to wins or losses.

Time reminders and breaks

Use session reminders or planned breaks to keep track of how long you have been playing. Online gambling can make time pass quickly, particularly when you are focused on a game. Stand up, leave the screen and check whether continuing still fits your original plan.

Account restrictions and self-exclusion

If you want to stop gambling, consider using available account restriction or self-exclusion options. Self-exclusion is a voluntary commitment to prevent or restrict access for a selected period or in accordance with the available process. It should be treated seriously. Do not create another account or ask someone else to gamble on your behalf while a restriction is active.

If you request a limit, break or self-exclusion, follow the instructions provided through the relevant account or support process. Restrictions may take effect according to the applicable process and cannot be used to cancel completed play or reverse outcomes. Account controls are an aid to responsible gambling, but they work best alongside a clear personal plan.

Keep your account secure

Do not allow other people to use your account, and do not use another person's account. Keep your password, payment information and devices secure. If you believe someone else has accessed your account, stop using it and follow the available account security or support process.

Recognising when gambling may be causing harm

Gambling can become difficult to control for some people. It may be time to pause and seek support if gambling is affecting your money, relationships, work, study, health or mood. You do not need to wait for a serious problem before asking for help.

Thinking about gambling frequently or feeling restless when you cannot play.
Spending more time or money gambling than you intended.
Trying to cut back or stop but finding that you cannot.
Chasing losses or gambling to recover money that has already been lost.
Hiding gambling activity, deposits, losses or account information from people close to you.
Borrowing money, missing payments or using money intended for household expenses.
Feeling anxious, guilty, ashamed, irritable or unhappy because of gambling.
Neglecting work, study, family, friends, sleep or other activities.
Returning to gambling soon after deciding to stop.
Believing that a win will solve financial, personal or emotional problems.

If any of these signs feel familiar, stop playing and take a break. Review your recent activity, remove access to available gambling funds where possible and speak with someone you trust. A friend, family member, health professional or gambling support service can help you consider practical next steps without judgement.

You may also choose to tell a trusted person about your limits or ask them to help you stay accountable. Secrecy can make concerns harder to manage, so sharing what is happening may be useful. If gambling has created financial pressure, consider obtaining independent financial guidance rather than trying to win back money through further play.

If you find that you are gambling to cope with stress, loneliness, anxiety or other difficult feelings, consider speaking with a qualified health professional. Gambling may provide temporary distraction but can increase financial and emotional pressure over time. Other forms of support and healthy activities may provide safer ways to manage difficult periods.

Getting help and protecting others

Support is available in Australia for people affected by gambling, as well as for family members and friends. Look for an appropriate Australian gambling support service through a trusted government, health or community organisation. These services may offer confidential information, counselling, financial guidance and assistance with making a plan to stop or reduce gambling.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a mental health crisis, contact emergency services or an urgent health service in your area. Gambling concerns can affect emotional wellbeing, and urgent help should be sought when there is a risk of harm.

Young people and vulnerable people

Gambling is not suitable for children or anyone below the legal gambling age that applies in their location. Do not allow another person to use your account, and keep passwords, payment information and devices secure. Adults should take reasonable steps to prevent children and other unauthorised people from accessing gambling services.

If you are concerned that another person is gambling excessively, approach the conversation calmly and focus on the impact rather than blame. Encourage them to take a break and seek independent support. You can also seek advice for yourself, even if the person who is gambling is not ready to ask for help.

Our approach

Onyx Casino aims to provide clear information and tools that support informed, safer play. We may take steps required by applicable laws, standards or account procedures where responsible gaming concerns arise. These steps can include asking for information, applying account restrictions or reviewing account activity. Measures may be applied to protect players and the integrity of the service.

Responsible gaming is a shared responsibility. We encourage you to read the available account information, understand any limits or restrictions you choose and use the appropriate support channel if you need assistance with your account. If gambling is no longer enjoyable or is causing harm, stopping is the safest choice.